I bought Titanium, or Founders VIP to merely play Ventura; however, it’s literally been shutting down every other day. And, when it is up, the game restarts every hour. We better get a free subscription renewal, or a refund — this is literally insane..

David has been increasing everyone's subscriptions by +5 days (Now a total of 15+ days increased).

If you have any further questions about refunds, we recommend you read this article.
https://support.mountaininteractive.com/hc/en-us/articles/42935041220499-What-is-Mountain-Interactive-s-Refund-Policy

Refund isn't possible its a policy.

Yesss