Refund and Dispute Policy
Thank you for purchasing our digital products at Mountain Interactive. Please read this policy carefully as it outlines our practices regarding refunds, chargebacks, and customer obligations.
All Sales Are Final
All products and services sold by Mountain Interactive are digital goods. Due to the nature of our products, all sales are final. Once a product has been purchased, no right of cancellation or refund exists. By completing your purchase, you acknowledge and agree that you understand and accept this policy.
Limited Exceptions for Refunds
Mountain Interactive may, at its sole discretion, offer a partial or full refund in exceptional cases where there is a confirmed technical issue that cannot be resolved within a reasonable timeframe. Such exceptions are rare and are evaluated on a case-by-case basis. Under no circumstances does this imply a general right to refunds for any other reasons.
Chargebacks and Payment Reversals
By making a purchase, you agree not to initiate a chargeback or payment reversal through your bank or payment provider. Attempting to reverse a payment is a violation of this agreement, and we reserve the right to contest such actions in any applicable legal proceedings. We may pursue further legal action to recover any losses incurred, including but not limited to the cost of goods, legal fees, and other related expenses.
Purchase Records and Verification
At the time of purchase, we record the IP address, digital signature, and any other relevant data to confirm the transaction. These records are securely stored and may be used to provide evidence in the event of a dispute.
Customer Responsibility
It is your responsibility to ensure that you thoroughly review product descriptions and make your purchase decision with full consideration. If you have any questions or require further clarification about a product, please contact us before completing your purchase.
No Refund Policy
By making a purchase, you acknowledge and agree to our no refund policy. All sales are final, and we do not offer refunds or exchanges for any products or services purchased. You expressly waive any right to seek a refund, reversal, or chargeback from your credit card issuer or bank. Any disputes or issues with your purchase must be resolved directly with us in accordance with our dispute resolution procedures.
If you attempt to dispute a charge with your bank or credit card issuer, we reserve the right to provide them with this policy and any other pertinent information to refute the dispute. By agreeing to these terms, you recognize that our no refund policy supersedes any conflicting bank or credit card policies regarding refunds or chargebacks.
Dispute Resolution Process
Before initiating a chargeback or payment reversal, you are required to contact our customer support team to allow us the opportunity to resolve any issues. Failure to adhere to this process may result in forfeiture of your right to dispute the charge. By making a purchase, you agree to follow this process.
Contact Information
If you have any questions, concerns, or complaints regarding this refund and dispute policy, please contact us at:
https://www.mountaininteractive.com/contact
This document was last updated on February 6, 2024, and reflects the latest version of our refund policy. We reserve the right to amend or modify this policy at any time, with any such changes being effective immediately upon posting on our website.