Refund and Dispute Policy

Welcome to Mountain Interactive. By purchasing any digital product or service from our platform, you agree to the terms outlined below and in our Terms of Service. This policy complies with applicable laws of the State of California, including relevant consumer protection laws.

1. Strict No Refund Policy

All products and services offered by Mountain Interactive are digital goods. Due to their nature, all sales are final and non-refundable. Refunds will not be issued under any circumstance except in the case of a verified technical issue caused by Mountain Interactive (as outlined below in Section 2).

By completing a purchase, you acknowledge and agree to this strict No Refund Policy.

2. Exception: Verified Technical Issues Caused by Mountain Interactive

If you are unable to access your purchased product or service due to a verified technical issue on Mountain Interactive’s end (such as system outages, account errors, or platform malfunctions), we will not issue a refund but will credit your account with the equivalent value in service days or subscription time to compensate for the period you were unable to access your purchase.

To request a review of such a technical issue, you must submit a support ticket within seven (7) days of the problem occurring through our official support system: https://mountaininteractive.freshdesk.com/support/tickets/new.

Requests submitted after this timeframe may not be considered. Mountain Interactive will determine, at its sole discretion, whether a technical issue qualifies for credit.

3. Fraudulent or Unauthorized Transactions

Mountain Interactive actively monitors transactions for fraudulent activity. If we detect that a purchase was made fraudulently, or in violation of our Terms of Service, we reserve the right to:

• Reverse the transaction and issue a refund if required by law
• Restrict or terminate the affected account(s)

Fraudulent activity includes, but is not limited to, purchases made with stolen payment credentials, chargeback abuse, or use of false identity.

4. Chargebacks and Payment Disputes

By completing a purchase, you agree not to initiate a chargeback or payment reversal without first contacting Mountain Interactive and allowing us to resolve the matter.

Filing a chargeback without following this process constitutes a violation of this Refund and Dispute Policy and our Terms of Service. In such cases, we may provide transaction records and evidence to the relevant payment processor or legal authorities, and we may restrict or terminate your account.

5. Purchase Verification and Records

Mountain Interactive records and securely stores purchase data, including:

• IP address at time of purchase
• Digital signatures and payment details
• Account activity logs

These records may be used to verify the legitimacy of a transaction and to resolve any disputes.

6. Customer Responsibility

It is your responsibility to:

• Review product and service descriptions carefully before purchase
• Understand that digital products cannot be returned once delivered
• Ensure that your account is in good standing and compliant with all community rules and Terms of Service
• Contact our support team with any questions before completing your purchase

7. No Refunds in Cases of Account Termination or Bans

By purchasing from Mountain Interactive, you acknowledge and agree that if your Mountain Interactive account is terminated, or if you are subject to in-game moderation actions (such as warnings, temporary or permanent bans), Discord bans, Roblox account bans, or any other disciplinary actions taken by Mountain Interactive, you will not be eligible for a refund for any purchases made.

Purchases are tied to your account status at the time of purchase. Refunds or credits will not be issued based on subsequent moderation outcomes or account terminations. It is your responsibility to comply with all community guidelines, rules, and Terms of Service.

8. Dispute Resolution Process

If you encounter an issue with your purchase, you agree to first contact Mountain Interactive through our support portal at: https://mountaininteractive.freshdesk.com/support/tickets/new.

You must allow us a reasonable opportunity to resolve the matter before initiating any external dispute or chargeback.

9. Contact Information

If you have any questions or concerns about this Refund and Dispute Policy, please contact us at:
https://mountaininteractive.freshdesk.com/support/tickets/new

This policy was last updated on June 7, 2025. Mountain Interactive reserves the right to modify this policy at any time.