Hello Mountain Interactive Team, I recently received a permanent ban with the message "Violation(s): V-TOS, LTAP" and error code 600. I believe this might be a misunderstanding — my internet connection suddenly disconnected during the session, and I did not leave intentionally to avoid punishment. I sincerely apologize for any confusion caused. I really enjoy your game and would greatly appreciate a second chance. Please consider reviewing my case. I promise to follow all rules carefully in the future. Thank you for your time and understanding. Kind regards, Stef123321123